FAQs


Can anyone join this panel?
No. This panel is for Canadian residents only. You also have to have flown in the past 12 months or intend to fly in the next 12 months to qualify to be on this panel.

What topics will the surveys cover?
The surveys will cover a variety of air travel topics such as how your last WestJet flight was and what you think of new products or services offered by WestJet.

How many surveys will I be asked to do in a month?
It will vary, but typically, you will be invited to complete one survey per month.

What prizes are available for being a member of the panel?
For every survey you complete, you will be entered into a monthly draw for a $250 WestJet future travel credit. Every 6 months, there is draw for 1,500 WestJet Dollars. Click here for contest rules.

What do I do if I do not get my prize?
If it has been 2 weeks since the draw and you still have not received your prize, you can contact support at support@westjetguestpanel.com.

How will my responses to the survey be used?
Your responses, along with responses from other panel members, will be aggregated and will help shape strategic decisions and improvements for WestJet.

Will anyone look at my individual responses to a survey?
No. Your answers will be grouped together with those of others who completed the same survey and the information you provide will be used in aggregate form and for statistical purposes only.

Will my responses be seen by anyone outside of WestJet or will my name, address, or email address be given or sold to anyone outside of WestJet?
No. Your responses to surveys or your name, address or email address will not be given or sold to anyone outside of WestJet. Please see the following Privacy Policy for more information by clicking here.

How do I change my email address?
You can change your email address by logging into the portal at http://www.westjetguestpanel.com/ and updating your profile information by clicking on “Update User Info” in the upper right corner of the Welcome page.

How do I participate in WestJet Guest Research Panel surveys?
As a WestJet Guest member, all you have to do now is watch your email for survey invitations. We’ll invite you to participate in surveys we think you’ll be qualified for, based on the profile you provided during registration. Survey invitations will include the topic of the study, the reward or incentive we are offering for taking the survey, and the URL where you can access the survey on the web. You are never obligated to participate.

What do I do if I forget my password?
Simply click the “Forgot Password” link under the sign in button on the member login page. If you have any issues, click the technical support link found at the bottom of the member login page (far right).

What if I have a question / comment / concern for WestJet?
Please contact us at support@westjetguestpanel.com.